The phone system currently in use has been in place for over 10 years and no longer meets the needs of the Recreation and Aquatic Center.
The proposed ShoreTel system is a voice-over IP solution with a wide range of functionality to include: customized voicemail, direct dialing to phone extensions, integration with Microsoft Outlook, call forwarding to mobile devices . The system also has increased phone line availability and will allow for internal extension dialing between City Hall and the police department.
The ShoreTel system is an expansion of the system already in place in other City departments.
The City has an established relationship/agreement with ShoreTel through DataComm.